At TumiStyle Luggage, we combine premium travel solutions with exceptional customer service. Our shipping and returns policies reflect the same attention to detail found in our FXT Ballistic Nylon collections and leather goods.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
    • Recommended for time-sensitive orders
  • Free Shipping (orders over $50) – via EMS
    • Delivery within 15-25 business days after shipment
    • Available for most destinations (excluding some Asian and remote regions)

Note: During peak seasons (November-January), processing and delivery times may be extended by 2-3 business days. International shipments may be subject to customs delays.

Returns & Exchanges

We stand behind our premium travel products and want you to be completely satisfied with your purchase. Our streamlined return process ensures your experience matches the quality of our products.

Eligibility Requirements

  • Items must be returned within 15 days of delivery
  • Products must be unused and in original condition with all tags attached
  • Original proof of purchase required
  • Certain personalized items may be non-returnable (see exceptions below)

Step-by-Step Return Process

  1. Initiate Your Return
    Email our customer service team at [email protected] with your order number and return request within 15 days of delivery.
  2. Complete Return Authorization
    Our team will respond within 24 business hours with a Return Merchandise Authorization (RMA) number and prepaid shipping label (US customers). International customers will receive detailed return instructions.
  3. Package Your Item Securely
    Use the original packaging whenever possible. For leather goods and laptop bags, please include all protective dust bags.
  4. Ship Your Return
    Affix the provided label and ship via the designated carrier. We recommend retaining your tracking number.
  5. Inspection & Processing
    Allow 3-5 business days for inspection upon receipt. You’ll receive email confirmation when processed.

Exchange Process

  • For exchanges of equal value, follow the standard return process and indicate your desired replacement item in your initial email
  • For exchanges requiring price adjustments, our team will guide you through payment reconciliation

Refund Information

  • Timing: Refunds are processed within 3 business days after return inspection
  • Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
  • International Transactions: Currency conversion differences may apply

Non-Returnable Items

To maintain our premium standards, these items cannot be returned:

  • Accent Kits & Pouches with monogramming or personalization
  • Mobile Accessories opened from original packaging
  • Leather goods with custom embossing
  • Items showing signs of wear or damage not present at shipment

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear TumiStyle Customer Service,

I would like to initiate a return for the following item(s) from my order #[Your Order Number]:

Product Name: [Product Name]
SKU/Item Number: [If Available]
Reason for Return: [Please Specify: Wrong Size, Defect, Change of Mind, etc.]

For exchanges, please indicate your preferred replacement:
[Replacement Product Name & Size/Color if applicable]

Shipping Address for Return Label:
[Your Full Name]
[Street Address]
[City, State/Province, Postal Code]
[Country]

Please let me know if you require additional information. I understand returns must be completed within 15 days of delivery.

Best regards,
[Your Full Name]
[Your Contact Email]
[Your Contact Phone Number – Optional]

Important Notes

  • For defective items, include photos of the issue with your request
  • International returns may be subject to customs documentation
  • During peak seasons (November-January), processing may take additional 2-3 days
  • We cannot accept returns shipped collect or without prior authorization

For expedited assistance with returns or exchanges, please contact our customer service team at [email protected] or call +1 (800) TUMI-STYLE during business hours (9AM-5PM PST, Monday-Friday).

At TumiStyle Luggage, we aim to make your return experience as seamless as our premium travel solutions. Thank you for trusting us with your journey—both in travel and in shopping satisfaction.